FAQ

1. I made two or more orders, can I combine them?
A: In order to maintain shipping speed we have opted to not allow combined orders. Please take your time and place a single order.

2. I had rewards points on your old store, can I use them here?
A: Unfortunately we could not carry over reward points information from the old store. A new reward system will be implemented with the release of our new products. Although we own the same name and trademarks as the original Pretty Serious, we are an entirely new company.
 
3. Do you ship internationally?
A: Unfortunately due to rising costs and issues with shipping nail polish internationally, we have made the difficult decision to ship to USA and Canada only. If you are in Australia, you can find our AUS store here.
 
4. How much is shipping?
A: Shipping is calculated based on your location at checkout. Items are shipped via USPS from MI with full tracking provided upon shipment. 
 
5. What payment methods do you accept?
A: We currently accept PayPal. We'll be adding more payment methods very soon.
 
6. I want to return my item/order for a refund, what do I do?
A: We will replace any faulty or broken items with the same item, a refund or store credit. We do not offer refunds for change of mind. 
 
7. I made an order and I need to cancel or change it or update my address.
A: Contact us immediately at hello@pretty-serious.com so we can catch your order before it ships.
 
8. How long until my order ships?
A: All items on the store are IN STOCK and will ship within 48 hours of orders being placed.
 
9. The item I want is sold out. Will it be restocked?
A: Clearance shades and retired shades will not be restocked. You can sign up for a back in stock notification on any sold out itgem that will be restocked.
 
10. Can I backorder a product I really want?
A: We unfortunately can not special order any shades.
 
11. I have emailed you, when can I expect to hear back? 
A: All emails will be answered within 1 working day (Mon-Fri Australia AEST) of being received.
 
If you have any queries, please contact us at hello@pretty-serious.com